At Tophyn Naturals, we take great care in crafting and delivering high-quality, natural skincare products. Because of the personal nature of our items, we do not offer refunds once a purchase has been made.

No Refund Policy

Due to hygiene and safety concerns, we do not accept returns for refunds on any opened or used skincare products. All sales are considered final.

Exchange Policy (Case-by-Case Basis)

We understand that special situations may arise. In certain approved cases, we may allow an exchange under the following conditions:
• The product must be unopened, unused, and in its original condition.
• You must contact us within 48 hours of receiving your order.
• Exchanges are made only after mutual agreement between you and our customer care team.
• You are responsible for returning the item at your cost, unless the error was on our part (e.g., wrong item sent).

Please note: Exchanges are not guaranteed and are reviewed on a case-by-case basis.

Damaged or Incorrect Orders

If your item arrives damaged or you received the wrong product, please contact us immediately (within 48 hours of delivery) with clear photos and order details. We will work with you to resolve the issue quickly.

How to Reach Us

For questions or to request an exchange, please contact:

📞 WhatsApp: 09081387519